Anyone that has read my previous posts will have seen I was a huge Border fan. Not any more.
My HEX4H bottom limb collapsed at full draw at the Sussex Champs. In my opinion the limb delaminated in the mid layer which forced the inner layers to pop inwards, away from the outer layers, causing a compression fracture. The outer layers looked fine.
Phoned Border, explained the problem, was asked when I bought them, 18 months ago, out of warranty was the reply. I suggested they should last longer than 18 months. We don't know how you treated the limbs was the reply. I said I looked after them. That's what they all say was the reply.I asked if they wanted me to send the limbs up so they could have a look. I thought that would have been the first thing they wanted. They said yes. All that was on offer at this point was the 20% discount on any new limbs (not sale items), that all direct buyers get, no matter how they treated their limbs. Now I don't know what everyone else thought a fair outcome would be, but that was not it as far as I was concerned.
In the interim, I emailed a couple of photos up so they might get an idea of what happened. I phoned again and asked if they agreed with my thinking. No they did not think it was a glue fail, possibly a carbon fail but probably would be unable to say for certain even after inspecting the limb. We then had a bit of a discussion on the Sale of Goods Act 1979, consumer rights, etc, then his tone got a bit heated. Then he said There's bugger all in this for me, this is a waste of my time and he then said he would give me a deal. Half my money back. I said I thought that was a fair deal for both of us and also stated, as it was a fair deal, I would not post our conversation on line. Then he said I don't care if you do, as Borders reputation is so strong, one persons complaint would not affect it. As it happened, I knew another 2 Sussex archers that had Border limbs break within a week or two of mine going.
All I wanted a was a fair deal. If the refund had been offered from the start I would have bought another set of limbs from the Sale list and would still have been a fan. But having my honesty doubted, told I was wasting his time and my complaint was of no consequence, has ensured my meagre limb funds will not be contributing to Borders profits again.
Doug
My HEX4H bottom limb collapsed at full draw at the Sussex Champs. In my opinion the limb delaminated in the mid layer which forced the inner layers to pop inwards, away from the outer layers, causing a compression fracture. The outer layers looked fine.
Phoned Border, explained the problem, was asked when I bought them, 18 months ago, out of warranty was the reply. I suggested they should last longer than 18 months. We don't know how you treated the limbs was the reply. I said I looked after them. That's what they all say was the reply.I asked if they wanted me to send the limbs up so they could have a look. I thought that would have been the first thing they wanted. They said yes. All that was on offer at this point was the 20% discount on any new limbs (not sale items), that all direct buyers get, no matter how they treated their limbs. Now I don't know what everyone else thought a fair outcome would be, but that was not it as far as I was concerned.
In the interim, I emailed a couple of photos up so they might get an idea of what happened. I phoned again and asked if they agreed with my thinking. No they did not think it was a glue fail, possibly a carbon fail but probably would be unable to say for certain even after inspecting the limb. We then had a bit of a discussion on the Sale of Goods Act 1979, consumer rights, etc, then his tone got a bit heated. Then he said There's bugger all in this for me, this is a waste of my time and he then said he would give me a deal. Half my money back. I said I thought that was a fair deal for both of us and also stated, as it was a fair deal, I would not post our conversation on line. Then he said I don't care if you do, as Borders reputation is so strong, one persons complaint would not affect it. As it happened, I knew another 2 Sussex archers that had Border limbs break within a week or two of mine going.
All I wanted a was a fair deal. If the refund had been offered from the start I would have bought another set of limbs from the Sale list and would still have been a fan. But having my honesty doubted, told I was wasting his time and my complaint was of no consequence, has ensured my meagre limb funds will not be contributing to Borders profits again.
Doug